Frequently Asked Questions
Q: Our clientele have an extraordinarily high expectation of the service levels given the money that they pay and feedback says this is not always fulfilled. How do you propose you can lift our game?A: Using a Pulse Audit, we worked with this client in facilitating measurable value levels and what it meant to their business when they accomplished this. It’s important before embarking on any investment in this area that real business deliverables are established.
Q: How do you measure behaviour and change in attitudes that result in increased performance?
A: It’s important to realize you can’t measure behaviour and attitudes in the same way as measuring production levels. However, Versile uses an evidenced process that’s linked totally to practical deliverables in the business and by people interfunctioning smoothly. We spotlight the relationship between attitudes and behaviours and issues that are blocks to high performance.
Q: So what’s the value of coaching and your mentoring?
A: There is strong researched evidence that to change what we do, and to adopt new habits and practices, takes 90 days. YES, THAT’S NINETY DAYS OF LIFE CHANGE! Without consistent coaching and mentoring input that reinforce positive behaviours and attitudes, we all automatically revert to our previous levels of performance.
Q: Consultants rarely deliver on their promises. What makes you any different?
A: We guarantee our work. This means working closely with clients to establish the value equation before we start any initiative. The Versile method of defining value and deliverables at outset, with a tight strategic delivery plan, guarantees we are happy to say no gain – no pay. We know how to make money!
