Success Stories

A major market research business operating worldwide whose MD needed to revolutionise business performance in customer services and management working practices to shift revenue growth significantly.

The company was coming under intense pressure in its traditionally lucrative markets and simultaneously failing to penetrate emerging new markets. Its long term employees were unused to change – our solution? To create a new vision, strategy and business plan. This involved a stretch for the directors and our Creating the Future programme was used.

New profiles were developed to redefine leadership and management styles required to drive forward the new business model.

200 managers engaged in the Manager of the Future programme. In this particular case, Versile challenged current thinking, helped create new working practices and delivered a new culture within the organisation. This in turn transformed levels of customer service and revenue growth.

Project support and coaching by Versile ensured sustainability of the new organisation and transformational working practices.

Value delivered: new organisational structure, revenue growth of 20% per annum in existing markets, substantial market share established in emerging markets.